Returns & Consumer Rights
Change of Mind or Wrong Order
Please choose carefully. Campaquip does not provide refunds, exchanges or credits for change of mind purchases or wrongly ordered products.
Incorrect Orders
- Notify us within 7 days of delivery
- Item must be unused and uninstalled
- Original packaging required
- Condition suitable for resale
- Customer covers return shipping
Fees & Shipping
Original shipping charges are non-refundable unless required by Australian Consumer Law. A restocking fee may apply where permitted by law.
Consumer Guarantees
Your rights under Australian Consumer Law are fully respected. Customers are entitled to a replacement or refund for major failures, and repair or replacement where goods are not of acceptable quality.
Faulty Products
If a product is faulty, incorrectly described, or does not meet consumer guarantees, Campaquip will provide an appropriate remedy in accordance with Australian Consumer Law.
Return Process
- Order number
- Details of the issue
- Photos (if relevant)
- Contact details
Please do not send items back without prior discussion.
Refund Processing
Refunds, exchanges or credits are processed after inspection. Refunds are issued via the original payment method unless otherwise agreed.